Important: Claims Processing Transition
DentaQuest begins accepting MassHealth claims on February 1, 2026
Key Points for Providers:
- Do NOT resubmit claims previously submitted to BeneCare unless instructed by MassHealth
- First DentaQuest payment: February 23, 2026 (Run 100874)
- Through February 16: Check claim status on BeneCare portal
- Starting February 23: Check claim status on DentaQuest portal
Payment Timeline:
- February 2, 9, 16: BeneCare-processed claims
- February 23 onward: DentaQuest-processed claims
Contact Details
MassHealth Provider Services:
1-866-616-2699
Hours of Operation:
8:00 a to 6:00 p EST, Monday-Friday
Have a Question? Email us
For Questions about Enrollment or Credentialing:
Call us or email our credentialing team
Important Documents and Links
Vew the MassHealth Dental Program’s Office Reference Manual and the MassHealth Dental Benefit Grid at MassHealth Dental Program Updates | Mass.gov [mass.gov]
Did you know that members may be eligible for MassHealth transportation coverage?
Any MassHealth member within a category that includes transportation-eligible coverage (Standard, CommonHealth, CarePlus, or others) can qualify.
If the member is eligible, how could I help as their dental provider?
MassHealth dental providers must complete a Prescription for Transportation (PT-1) form on the member’s behalf.
What is the PT-1 form?
Prescription for Transportation (PT-1) form request. It’s submitted by the provider and processed by the Executive Office of Health and Human Services (EOHHS) Customer Service Team (CST).
Providers can submit the required form online at: Request transportation for a member | Mass.gov
How long will it take to process the member’s PT-1 form?
It can take up to three business days for MassHealth to process it once received.
Join the MassHealth Dentist Network
We keep it simple. From credentialing, authorizations and claims processing, to network training and patient engagement, we are committed to driving value for your dental practice and alleviating administrative hassle so you can focus on treating patients.
Federally Required Disclosure
MassHealth is required by CMS (Centers for Medicare and Medicaid Services) to have a current Federally Required Disclosure Form on file for every business participating in the MassHealth Medicaid network. Visit our Join Our Network page to download the disclosure forms.
Update Your Information
Has something changed? Let us know.
Complete the appropriate change form and email it to:
MassHealthEnrollment&Credentialing@dentaquest.com
Electronic Funds Transfer (EFT) Enrollment/Modification Form